British Airways has revealed its flights have been hit by a “technical problem”, the latest in a series of damaging IT issues for the company.
“We are investigating and working hard to resolve a technical issue and apologize for the inconvenience,” BA said initially.
It later confirmed: “We briefly experienced a technical issue this afternoon that affected our operation at Heathrow Terminal 5.
“This has now been resolved and we are resuming flight operations. We apologize to customers who were inconvenienced.”
Passengers complained via social media about long check-in delays, while departure boards suggested departures for dozens of flights had been postponed.
Subsequent shifts were shown as “on time”.
Sky News has reached out to the airline to request a statement on the measures it is taking to prevent IT outages as the much-discussed issues have hurt the airline’s recovery from the COVID pandemic.
The public health emergency forced BA to cut 13,000 jobs.
It has cut the number of flights in recent weeks to better manage the load on its computer systems.
Last month, almost 500 flights have been canceled or delayed worldwide due to IT failures, exacerbated by staff shortages.
The airline told the affected passengers at the time: “Great solutions don’t happen overnight.”
The apology email added: “We have started to review many of our systems and processes to ensure British Airways is an airline you will want to fly with in the future.
“We don’t take our responsibility to you as a UK airline lightly. We know we have a lot of work to do, but we won’t stop until we’ve made the incremental change that we know will make the airline fly high again, and we promise you are at the heart of our plans.”
The airline is the largest within the wider International Airlines Group (IAG), which also includes Iberia and Aer Lingus in its stable of airlines.
IAG shares fell more than 3% on Wednesday as investors dealt with the latest blow to BA’s reputation.